Applications Support Manager – Ambulatory & Physician

Date Posted: 11/21/2021
Midland Memorial Hospital |

Performs the essential duties and responsibilities and the primary functions of the Applications Support Manager. Provides logistical support in the areas of system evaluation, implementation, system analysis, end user education and continued support. Responsible for promoting teamwork with co-workers and clinical departments. Responsible for supporting a formalized liaison program with leadership from clinical departments. Responsible for solving routine and non-routine problems, managing multiple priorities, and interpreting a variety of instructions furnished in a written or oral form. Responsible for following formalized project management, change management, and escalation processes. Additionally, the Clinical Applications Manager will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.



Full Time 8:00 AM - 5:00 PM


  • Manage and lead a technical staff of clinical application specialists and clinical informaticists including training, evaluation, and job assignments.
  • Design and manage application implementations, upgrades, and ongoing support, including overall project management and project schedules.
  • Allocate and schedule staff to support the various Health Information Systems (HIS) software applications employed throughout the organization.
  • Maintain current knowledge of trends and advances in HIS software application including clinical and decision support
  • Maintain current knowledge of compliance legislation for clinical information systems including MIPS, MACRA, Meaningful Use, and subsequent associated standards.
  • Provides logistical support to all clinical HIS software, e.g., procurement, licensing, and maintenance. This does not include standard desktop applications such as Microsoft Office.
  • Assumes primary responsibility in the evaluation, acquisition, and implementation of new HIS applications
  • Coordinates all resources necessary for the periodic upgrades of production HIS applications
  • Assures that adequate training resources are available for HIS applications and that appropriate training of all hospital and medical staff is completed.
  • Responsible for team participation in departmental change management documentation and approval processes
  • Responsible for clinical applications team partnership with clinical leadership including a formalized meeting schedule with a focus to align clinical and HIS standards with departmental workflow, processes, and policies
  • Responsible for measuring the efficacy and efficiency of post implementation processes


  • Bachelor’s degree in equivalent field, or equivalent experience, required.
  • Master’s Degree highly preferred.
  • Healthcare Informatics experience or equivalent clinical knowledge and\or licensure may be considered.
  • Previous experience managing a variety of health information systems in an acute care hospital environment.
  • Industry specific associate-level or professional-level certification desired
  • Demonstrated skillset in multiple relevant technologies \ applications required
  • Demonstrated customer-service and communication skills required


To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

  • Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.