· Personnel and Staffing
1. Oversee shifts including:
a. Schedule
b. Payroll
c. New Employee Training
d. Employee Continuous Checkups
e. Student Coordination
f. New Hire Recommendations
· Councils/Committees/Standing Meetings
a. Phlebotomy Collaboration Conclave
b. Pathology Services – 2nd Wednesday of each month
c. Outreach Services
· Outreach Services
a. Onboard training
b. Site maintenance
1. Supplies
2. Staffing
3. Equipment
c. Troubleshooting
1. Order issues
2. Phlebotomy personnel issues
· Supply Management
a. Proclick/Aperek Ordering
b. Maintaining adequate supplies including backorder troubleshooting
· Interdepartmental Collaboration
a. Demonstrate mission, vision and values and Culture of Ownership principles to collaborate with laboratory and other phlebotomy staff
· Projects, including:
a. Billing backup
b. Resolving Phlebotomy Section Issues
1. Halfpenny
2. ARUP
3. Cerner
· Technical/Clinical duties: Maintain technical competencies in phlebotomy and SDC working shifts and providing staff coverage as needed. Cover gaps in staffing/services, e.g., phlebotomist, courier, etc.
· Ability to identify, assess, and resolve problems (personnel and technical issues)
· Serves as a member of assigned Committees. Communicate information and direction to all team members and specifically to Phlebotomy Shift Lead.
· Respect patient/clients’ rights and confidential information. Follow all HIPPA requirements.
· Utilizes problem solving techniques to identify problems. Using effective communication skills consistent with culture of ownership principles, follows up with resolutions or assists in finding resolutions to problems.
· Assumes responsibility for his/her professional development.
· Adhere to College of American Pathology (CAP), American Association of Blood Banks (AABB) and Det Norske Veritas (DNV) regulatory standards.
§ Communicate effectively (hear, listen, speak) with patients, physicians, other health care professionals and laboratory staff. Collaboratively works with all organizational leaders.
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