Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). If you have a question not listed below, please call the hospital's main line at (432) 221-1111 and we will be happy to assist you.


Where is Midland Memorial Hospital located? What is the main phone number?

400 Rosalind Redfern Grover Parkway Midland, Texas 79701

The main Green Entrance is located on the North side of the building. The Red Emergency Entrance is also located on the north side of the building, just west of the main entrance. The main customer service phone number is (432) 221-1111.
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When is the hospital open?

The hospital is open for visitation from 5:00 a.m. – 10:00 p.m. through the Green Entrance near the Scharbauer Tower. The emergency department is open 24 hours a day through the Red Emergency Entrance. All visitors after 10 p.m. must enter through the Red Emergency Entrance on the North side of the hospital.
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What floor am I looking for in the Scharbauer Patient Tower?

There are nine floors in the Scharbauer Patient Tower. The second floor in the tower is to facilitate connection with the main building and allow for high ceilings in the lobby. The ninth floor will be for future use.

Basement: Kitchen
Floor 1: Main Building Access Point, Chapel, Testing Center, Gift Shop, Admitting, Emergency Department, The Market (cafeteria)
Floor 3: Labor & Delivery, Antepartum, Surgery, Main Building access point
Floor 4: Mother-Baby, Special Care Nursery, NICU shell space 
Floor 5: Critical Care Unit (ICU, CCU & PCU)
Floor 6: Medical Unit, Pediatrics Unit 
Floor 7: Post-Surgical Unit, Oncology Unit
Floor 8: ONN & ACE Unit, Total Joint Center, Physical Therapy Gym
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I am a visitor. What rules should I be aware of?

Children under 12 must be with an adult at all times. Only two visitors at a time are allowed in the patient’s room at one time. In any waiting room, please limit four people for every patient. Please wash your hands as you enter and before leaving patient’s room. Due to fire and safety codes, please avoid standing and visiting in the hallways. Latex balloons are not allowed in the hospital. Please respect all requests made by physicians and hospital staff.
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Where is the Testing Center? What does the Testing Center offer?

As soon as a patient enters the facility through the main entrance, the Testing Center will be easily accessed directly to their left. This center is a single location for patients to receive a variety of outpatient exams including an EKG, Echovascular exam, blood drawing, EEG, PFT, stress tests and sleep studies. This center will also allow Direct Access testing to be completed here.
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Where is the security window?

Security staff is located just inside the Red Emergency Entrance to the tower, 24 hours a day, seven days a week. When the public enters the building between 10:00 p.m. and 5:00 a.m., they will have to stop here to register their visit.
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Where is the Craddick Medical Office Building located? What does it offer?

The Craddick Medical Office Building is located just inside the main Green Entrance to the tower. It can also be accessed using the Blue Cloud or Purple Lotus Entrances. The building allows access to DIA, Permian Cardiology, Allison Cancer Center and other physician offices.
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Where are the visitor and family waiting areas?

Waiting areas are located next to the public elevators on floors three through eight. Each area offers refreshments.
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Where are the stairwells located?

There are three stairwells located in the Scharbauer Patient Tower. Two are at each end of the tower and one is located in the north wing. All of these are emergency exits with no reentry by the public.
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What is 68-NURSE?

68-NURSE (855-686-8773) is a free telephone service allowing local residents to speak with health care professionals about medical concerns. IF YOU HAVE A MEDICAL EMERGENCY, ALWAYS DIAL 911.
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What is hospital registration?

Meeting with hospital registration staff prior to your appointment ensures that all of your personal and insurance information is complete and accurate. We will ask you to verify your information, sign authorization forms, and pay any co-payments or deductibles at this time. Please arrive 15 minutes before your scheduled appointment time so that there is plenty of time to complete this important verification process.
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Why register?

Registration allows us to secure the correct information and provide the proper medical care for patients. At Midland Memorial Hospital, we want your stay to go as smoothly as possible and for our patients to feel comfortable and confident in our staff from registration to discharge. Registration also helps us serve as quickly as possible and to answer any questions you might have.
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What information will I need to bring to register?

Upon your arrival to register at Midland Memorial Hospital, you will be asked for basic personal information as well as a copy of your insurance card.
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How can I pay my bill?

Midland Memorial offers online bill pay to patients. This convenient and secure service is available 24/7, free of charge. You can access this by visiting the Online Bill Pay page in the Patients & Visitors section, where you can pay bills and manage your account. Payments may also be made by calling (432) 221-1651 or by mailing your payment to:

4214 Andrews Highway Suite 210 
Midland, TX 79703.
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I have a question about my statement. Who should I contact?

The Customer Service Center at Midland Memorial Hospital is dedicated to providing the best service and assistance available to help you understand your billing statement and make payment arrangements. You can call the customer service assistance line at (432) 221-1522 or toll-free at 1-800-833-2916, ext. 1522 or email If you prefer to talk with someone in person, walk-in patients are welcome between 8:00 a.m. and 5:00 p.m. at 4214 Andrews Highway Suite 210  Midland, TX 79703.

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What insurance carriers are accepted?

Midland Memorial's participation in any managed care agreement is subject to change without notice. For a complete list of accepted insurance companies, please visit our Accepted Insurance page.
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Do you offer financial assistance?

The Financial Eligibility Office at Midland Memorial provides eligibility screening services to patients in need of financial assistance. These services include assistance with Medicaid application, disability application as well as other third-party resources. You can visit the Financial Eligibility Office at 4214 Andrews Highway Suite 210  Midland, TX 79703, or visit our Financial Assistance page to determine if you are eligible.
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What kinds of jobs are available?

Midland Memorial Hospital offers a wide variety of job opportunities for everyone from registered nurses to hospitality and clerical workers. If you have a passion for delivering exceptional customer service and are looking for an opportunity to work with some of the best caregivers, we invite you to take a look at the career possibilities at MMH.
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How can I apply for employment?

If you are interested in joining Midland Memorial Hospital or Midland Health and its affiliates, you can fill out an application online or visit the Human Resources Department, located on the first floor of the hospital at 400 Rosalind Redfern Grover Parkway, between the hours of 8:00 am and 5:00 pm, Monday through Friday. To speak with someone in the Human Resources Department, please call (432) 221-4305.
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Who do I report changes in my insurance to?

Please report any changes or corrections to your insurance information as soon as possible. You will receive a statement a few days after going home from the hospital from your inpatient or outpatient visit. The statement will reflect the insurance carriers we have on file for you along with a partial or full policy number. Please verify the information is correct and report any changes as soon as possible through our Customer Service Center. Delays in providing changes in insurance information may cause us to miss your insurance company's filing deadline so it is important that you provide the information as soon as possible.

Customer Service Assistance Line: (432) 221-1522 or 1-800-833-2916, extension 1522
Walk-ins: Walk-in customers are welcome at 4214 Andrews Highway Suite 210  Midland, TX 79703  from 8 a.m. to 5 p.m.
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How can I get an itemized statement, verify my balance, set up a payment plan or make a payment over the phone?

Please contact our Customer Service Center. They will be happy to help assist with any of these questions, items and more.

Customer Service Assistance Line: (432) 221-1522 or 1-800-833-2916, extension 1522
Walk-ins: Walk-in customers are welcome at 4214 Andrews Highway Suite 210  Midland, TX 79703, from 8 a.m. to 5 p.m.
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Who do I contact for financial assistance?

Please contact our Eligibility Office to find out if you are eligible for one of many forms of assistance.

Customer Service Assistance Line: (432) 221-5257
Walk-ins: Walk-in customers are welcome at4214 Andrews Highway Suite 210  Midland, TX 79703 from 8 a.m. to 5 p.m.
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How will my payment be applied?

To ensure accurate and timely payment posting, please include your remittance coupon, which is attached to your statement. Any payments received that do not identify where a payment should be posted may be posted to any patient account with the payee's name.
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How do I obtain a price quote for a service I want to receive at Midland Memorial Hospital?

By calling our Patient Access department, we will be able to provide an estimate for future services to you. All quotes are estimates only based on historical information. Actual patient balances will differ due to medical history, lab work needed, pharmacy dosage amounts, etc. Any differences between estimates given and actual balance are the patient's responsibility. For pricing and insurance questions, please call (432) 221-4083.
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I received a letter from my insurance company or Midland Memorial Hospital indicating other insurance information is needed or accident information is needed. What should I do?

You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as Midland Memorial Hospital cannot act on your behalf in these cases to obtain payment.
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Why am I receiving multiple bills for my hospital visit?

Your bill from Midland Memorial Hospital is for hospital services only and does not include any physician billing. For questions on your physician billing, please contact the number listed on the statement. The listing below is a short list of frequently requested numbers.

Midland Emergency Management: (800) 225-0953
Southwest Medical Imaging: (888) 929-1178
City of Midland Ambulance: (432) 221-4410
Anesthesia Medical Group: (432) 699-0306
Midland Pathology: (800) 678-1861
Permian Emergency Mgmt-Hospitalist Service: (800) 678-0306
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Further questions or concerns?

If you have questions or concerns not listed above, please call our hospital's main line at (432) 221-1111 and we will be happy to assist you.
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