Patient Handbook


We have created a new patient handbook that is focused on inspirational values and beliefs. You can flip through it in the viewfinder above. However, we acknowledge that it is still important to have a comprehensive online handbook to give our patients and their families answers to their most common questions, all in one place.

Our staff members are committed to your satisfaction. If you need anything at all, please ask your caregiver. Should we ever fall short of your expectations, or if you just want to compliment a member of our outstanding staff, call our Patient Hotline at (432) 221-2273 (CARE). May your stay with us be a time of healing and peace, and may you return to your normal activities as quickly as possible. 
 

Gift Shops

The Auxiliary operates the gift shop, located across from The Market. Hours are Monday through Friday 8:00 a.m. until 8:30 p.m., Saturday and Sunday afternoon from 1-5 p.m. The Gift Shop sells drinks, snacks, small gift items, toys, handbags, boutique clothing, flower arrangements and jewelry.

Flower Deliveries

Flowers are delivered to the Information Desk and volunteers then deliver the flowers to the patients. Fresh flowers are not allowed in the Critical Care Unit. These flowers are returned to the florists to keep until the patient is discharged from the hospital.

The Market

Hospital guests and staff are benefiting from a new, food revolution by enjoying freshly-prepared foods based on culinary techniques. Our chefs and other industry professionals strive to develop new and exciting flavor profiles and services. Chefs team with dietitians to develop nutritious foods meeting specific requirements tailored to patients’ needs and their taste pallets.

As of May 5, 2017, Midland Memorial Hospital no longer uses oil fryers. All foods that were previously fried are now baked in our Turbo Chef ovens. It's one more example of how we're lighting the way for health in Midland. 

Hours (Main Campus):

Monday – Friday, 6 a.m. – midnight, 12:30 – 2 a.m.
Saturday – Sunday, 6 a.m. – 5 p.m.
General holidays (Christmas, Thanksgiving Day, etc.), 6 a.m. – 5 p.m.

Patient Meal Ordering 432-221-3663
The Market 432-221-1085
The Coffee Shop 432-221-1737
Clinical Dietitians 432-221-3438


Business Center

Midland Memorial Hospital is proud to provide a Business Center for patients and their guests. The center is open around the clock and is a great resource for visitors needing to conduct business while caring for their loved ones. The Business Center was built in honor of Mr. and Mrs. Bob Garst. It’s located just past The Market and features include computers, printer and copier. To utilize the Garst Business Center, call the operator by dialing "0" and obtain the security code for the door.

Wireless Internet

Internet access is available for patient and visitor use throughout the entire facility. Simply connect to the Wifi Network "MMH-Guest".

Telephones

Patient room and public access phones are capable of only dialing local and station-to-station numbers. To dial a local phone number, pick up the phone and press “9”. When you hear the dial tone, enter the 7 digit local number.

Our phones can also dial 4-digit extensions associated with patient rooms and departments. To dial an extension, pick up the phone and enter the 4-digit number. Patients can also dial “0” to reach an operator. 

Interpreter Services

If you are more comfortable conversing in a language other than English, Midland Memorial Hospital offers interpretation services that are provided by competent, qualified members of our staff, video or telephone. The video and telephone interpreters are able to interpret into most languages. We also offer sign language interpreters for the hearing impaired, on video or by a local agency. For more information about our Interpreter Services, ask your nurse to contact the Cultural Diversity Program for assistance.

Patient Relations, Complaints and Grievances

The health and well-being of our patients is our primary concern, and we will strive to make your stay with us as pleasant as possible. We encourage you to request information, offer suggestions and to express concerns and satisfaction regarding any hospital staff or service.

An issue can be resolved most promptly by speaking with your nurse or another health care professional directly involved with your care, or ask to speak to a supervisor. However, if you feel an issue is not being addressed appropriately, or if you need additional assistance, please call the Patient Hotline at (432) 221-CARE (2273) or dial extension 2273 from any hospital phone, and one of our patient relations coordinators will assist you. 

If for some reason your complaint was not resolved during your stay, you have the right to file a compliant. Once you have left the hospital, contact the Quality Management Department at (432) 221-1603. All grievances are investigated and responded to by our Quality Management Department.

Patient Rights and Responsibilities

The success of any course of medical treatment depends on the quality of the relationship between the patient and the medical care providers. Lines of communication must remain open. The patient Bill of Rights will help you know what to expect during your stay. The Patient’s Responsibilities will help you know what is expected of you as a patient. If the patient is a minor or has a guardian, the rights and responsibilities of the patient transfer to the parent(s) or guardian.

Click here to download the Patient Rights and Responsibilities document. Please feel free to ask questions about any of these rights that you do not understand. If you have questions about these rights, please discuss them with your doctor or nurse or the hospital’s Patient Relations Department.


Spiritual Care

We recognize that the proper spiritual care of our patients and their families is very important. The Chaplaincy Department has both employed and volunteer chaplains who can be called upon for visitation, prayer, or to contact someone from your own church or denomination. To request spiritual care services, please call the Chaplaincy Office at Extension 1566, or you may ask your nurse for assistance. 

Visitor Guidelines 

Our intent is to create a safe, private environment for all patients, visitors and employees while allowing ample opportunity to visit friends and relatives. As a visitor in our hospital, you are agreeing to the following guidelines:

  • General visiting hours are from 5:00 a.m. to 10 p.m. daily. Critical Care Unit and Labor and Delivery have specific visitation policies. Please ask your nurse for further information in these units.
  • Children under 12 must be with an adult at all times.
  • Only two (2) visitors at a time are allowed in the patient’s room at one time.
  • In any waiting room, please limit four (4) people for every patient.
  • Please wash your hands as you enter and before leaving patient’s room. Visitors who are ill are asked NOT to visit patients for their health and safety.
  • Due to fire and safety codes, please avoid standing and visiting in the hallways.
  • Latex balloons are not allowed in the hospital. Flowers are not allowed in the Critical Care Unit.
  • All visitors must abide by our tobacco-free campus policy. Patients, visitors and staff are prohibited from smoking or using tobacco products on our campus, this includes our parking lots.

Please respect all requests made by physicians and hospital staff.

Midland Memorial Hospital has the right to change these guidelines at any time. Behavior that interrupts or interferes with patient care is cause to be removed from hospital grounds. The safety of our patients, visitors, and staff is important to the family at MMH.

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