Visitor Guidelines

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

Where is Midland Memorial Hospital located? What is the main phone number?

400 Rosalind Redfern Grover Parkway
Midland, Texas 79701

The main entrance is located on the north side of the building. The emergency department is also located on the north side of the building, just west of the main entrance. The main customer service phone number is (432) 221-1111.
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I am a visitor. What rules should I be aware of?

Our intent is to create a safe, private environment for all patients, visitors and employees while allowing ample opportunity to visit friends and relatives. As a visitor in our hospital, you are agreeing to the following guidelines:

  • General visiting hours are from 5:00 a.m. to 10 p.m. daily. Critical Care Unit and Labor and Delivery have specific visitation policies. Please ask your nurse for further information in these units.
  • Children under 12 must be with an adult at all times.
  • Only two (2) visitors at a time are allowed in the patient’s room at one time.
  • In any waiting room, please limit four (4) people for every patient.
  • Please wash your hands as you enter and before leaving patient’s room. Visitors who are ill are asked NOT to visit patients for their health and safety.
  • Due to fire and safety codes, please avoid standing and visiting in the hallways.
  • Latex balloons are not allowed in the hospital. Flowers are not allowed in the Critical Care Unit.
  • All visitors must abide by our tobacco-free campus policy. Patients, visitors and staff are prohibited from smoking or using tobacco products on our campus, this includes our parking lots.

Please respect all requests made by physicians and hospital staff.

Midland Memorial Hospital has the right to change these guidelines at any time. Behavior that interrupts or interferes with patient care is cause to be removed from hospital grounds. The safety of our patients, visitors, and staff is important to the family at MMH.

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When is the hospital open?

The hospital is open for visitation from 5:00 a.m. – 10:00 p.m. through the main entrance into the Scharbauer Tower. The emergency department is open 24 hours a day through the new ED entrance into Scharbauer Tower. This is the only entrance for the public between 10:00 p.m. and 5:00 a.m.
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What floor am I looking for in the Scharbauer Patient Tower?

There are nine floors in the Scharbauer Patient Tower. The second floor in tower is to facilitate connection with main building and allow for high ceilings in lobby. The ninth floor will be for future use.

Basement: Kitchen and Data Center
Floor 1: Main building access point, Chapel, Testing Center, Gift Shop, Admitting, Emergency Department, The Market (Cafeteria) 
Floor 3: Labor & Delivery, Antepartum, Surgery, Main Building access point
Floor 4: Mother-Baby, Special Care Nursery, NICU shell space
Floor 5: Critical Care (ICU, CCU & PCU)
Floor 6: Medical Unit, Pediatrics
Floor 7: Oncology Unit, Surgical Unit
Floor 8: Orthopedics, Neurology, physical therapy gymnasium
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Where are the visitor and family waiting areas?

Waiting areas are located next to the public elevators on floors three through eight. Each area offers refreshments.
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Where is the security window?

Security staff are located just inside the emergency department entrance to the tower, 24 hours a day, seven days a week. When the public enters the building between 10:00 p.m. and 5:00 a.m., they will have to stop here to register their visit.
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