COVID-19: Phone Lines Experiencing High Call Volumes
Posted On: 3/18/2020
Please be advised that due to an extraordinary increase in demand, our various healthcare related communication lines are facing extremely high call volumes. When calling Midland Health, you will likely experience longer than normal wait times and possibly a busy signal. Please see below for which number you should be calling for various information:
(432)221-1111 This is the general hospital phone line. It should only be used for information about a patient currently at the hospital. This line can also be used for other, general hospital related information, NOT associated with COVID-19 virus. These operators do not have information specific to COVID-19. All COVID-19 related questions will be directed to our dedicated webpage, www.midlandhealth.org/covid-19. 68 NURSE (432) 686-8773 This is a 24-hour nurse triage hotline to be used for those seeking medical advice and are unsure if they should go to the doctor’s office or emergency room. Current wait times are much longer than normal, and you may get a busy signal when you call, due to the increase in demand. Please be patient and keep trying back. 221 -DOCS (432) 221-3627
This is a scheduling hotline to be used between 8am-5pm for scheduling hospital procedures or finding a local primary care physician. This line is also currently experiencing high call volumes so please be patient and expect longer than normal wait times.